STRIPE IS IN TESTING MODE
Our shipping costs are calculated by weight.
All items are weighed individually. Our mail or parcels are sent by USPS.
You can check the postage costs of items by adding them to your basket,
then clicking the [Estimate Shipping] button.
The unit of weight is using Pound.
We will ship anywhere in the US, Canada and Europe. The starting location
of shipping is at our facility of New Jersey. The shipping calculation
is based on this facility of New Jersey.
Free shipping is for the customer of United States, for over $25 purchase.
Free shipping is for Customer in Canada for the over $50 purchase.
Free shipping
for the customer in Europe, the total purchase cost is over $50 dollars.
I also accept the special shipping requirement, please send me Email for the shipping method that you preferred.
We will send your order at the next working day after your payment is clearly received.
We will choose the shipping method for free shipping order. If the order is lower than 13 Ounces, It will ship by US First Class mail/international mail.
If it is over 13 ounces, we will have the rights to choose the suitable method for this shipment.
Return and Refund
We will make every efforts
to ensure all of our products reach you in perfect condition.
When the shipping problems
occur, or if you are not satisfied with your order, please contact us
via the [Ask a Question] button on the order history page
or by responding to your [order confirmation email] in regards
to returns or product damaged during shipping. We will be more than willing
to assist you in reconciling the situation.
We must be
notified within 7 days of receipt. The item must be received by us within
14 days. Please email us. You will need to provide product details, a description
of the fault and your preference for a refund or replacement.
It is your responsibility to ensure that the item is suitably packaged and returned. You are responsible for the item until it is received.
Note: we do not cover the cost of you returning products. Once we have received and inspected the item we will contact you to confirm our
findings and arrange a refund or order a replacement where applicable.
We aim to keep this procedure
as straightforward as possible. We will attend to all returns as soon
as is possible and do our utmost to make the process as stress-free as
we can do for you.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. We collect information about you for two reasons: firstly, to process your order and second, to provide you with the
best possible service.
Our hosting server is SSL server, it means your information will not be disclose to any hacker easily. We do not disclose customer information to
third parties.
The type of information we will collect about you includes: your name, address, phone number and e-mail address.
Cookies are used on this shopping site, but only to keep track of the contents of your shopping basket once you have selected an item.
All electronic payment details
will be collected and processed by third parties on the secure servers
of the world's largest Online payment facilities - Pay Pal and Google Checkout.
You also can make your payment by check and mail to us.
We may send you a newsletter. If you do not wish to receive this newsletter
you can unsubscripted
at any time.
All orders can be placed online via this web site.
When you place your order you will be sent an email to confirm that we
have received it. These email confirmations are produced automatically
so that you have confirmation of your order details. The fact that you
receive an automatic confirmation does not necessarily mean that we will
be able to fulfill that order. We will then check availability of the product(s)
ordered. If the product(s) is available and the details of the order are
correct, you will receive an email once the product(s) is dispatched.
If the product is not available we will also notify you via email. In
the event of a product being unavailable the payment made for the product
will be refunded in full.
We may cancel any order if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole
discretion. If an order is canceled, you will be notified via email and any payment made for the product(s) will be refunded in full.
For resellers, please write
down the Item numbers that you are interested and send email to us. We
will give you the discount according to the total amount.
Payment must be made at point of ordering. All payments are to be made via online payment methods or using gift voucher(s).
We accept all major credit
and debit cards. (Through Pay Pal Secure Checkout or Google Checkout) You
do not need to create an account to process a payment at Pay Pal Secure
Checkout. You can see the Screen shot of Pay Pal and Google checkout payment
page.
Pay by check or money order:
We also accept the check and money order. We will send your order out
after the check cleared with our bank. You should mail your check to:
JHW Enterprises LLC
P.O. Box 4105
Clifton, NJ 07012
United States
For more information about how to make payment, please read [Payment Methods].
If you have any question, please
contact us.
