Please click what you want to see in the following lists:
We calculate shipping costs based on weight.
All items are weighed individually. Our mail or parcels are sent by USPS.
You can check the postage costs of items by adding them to your basket,
and then clicking the [Estimate Shipping] button.
The unit of weight is using Pound.
We will ship anywhere in the US, and Canada. The starting location
of shipping is at our facility in New Jersey. The shipping calculation
is based on this facility in New Jersey.
Free shipping is for the customer in the United States, for over $35 purchase.
Free shipping is for Customers in Canada for the over $50 purchase.
Free shipping
for the customer in Europe, the total purchase cost is over $50.
I also accept the special shipping requirement, please send me an Email with the shipping method that you prefer.
We will ship your order to you the next day after your payment is received.
We will choose the shipping method for a free shipping order. If the order is lower than 13 Ounces, it will ship by US First Class mail/international mail.
If it is over thirteen ounces, we will have the right to choose the suitable method for this shipping.
We will make every effort
to ensure all our products reach you in perfect condition.
When the shipping problems
occur, or if you are not satisfied with your order, please contact us
via the [Ask a Question] button on the order history page
or by responding to your [order confirmation email] in regarding
returns or product damaged during shipping. We will be more than willing
to assist you in reconciling the situation.
We must be notified within 7 days of receiving the shipped goods. The returned item must be received by us within
14 days by the feltbobs.com. Please email us. You will need to provide product details, a description
of the fault, and your preference for a refund or replacement.
It is your responsibility to ensure that the returned item is suitably packaged and returned. You are responsible for the item until it is
received by us.
Note: we do not cover the cost of returning products. Once we have received and inspected the item we will contact you to confirm our
findings and arrange a refund or order a replacement where applicable.
We aim to keep this procedure
as straightforward as possible. We will deal with all returns as soon
as possible and do our utmost to make the process as stress-free as
we can for you.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. We collect information about you for two reasons: firstly, to process your order and second, to provide you with the
best possible service.
Our hosting server is an SSL server, which means your information is protected and will not be disclosed.
We do not disclose customer information to
third parties.
The type of information we will collect about you includes your name, address, phone number, and e-mail address.
Cookies are used on this shopping site by JHW Enterprises LLC, but only to keep track of the contents of your shopping basket
once you have selected an item.
All electronic payment details
will be collected and processed by third parties on the secure servers
of the world's largest Online payment facilities - PayPal and Strip.
You also can make your payment by check and mail it to us.
We may send you a newsletter. If you do not wish to receive this newsletter
you can unsubscribe
at any time.
All orders can be placed online via this website by the customer.
When you place your order you will be got an email to confirm that we
have received it. This email confirmation is sent automatically
so that you have confirmation of your order details.
The fact that you
receive an automatic confirmation does not necessarily mean that we will
be able to fulfill that order. We will then check the availability of the product(s)
ordered. If the product(s) is available and the details of the order are
correct, you will receive an email once the product(s) is shipped.
If the product is not available we will also notify you via email. In
the event of a product being unavailable, the payment made for the product
will be refunded in full by feltbobs.com.
We may cancel any order if it is reasonable to do so and may change or discontinue the availability of products at any time at our sole
discretion. If an order is canceled by the feltbobs.com, you will be notified via email and any payment made for the product(s) will be refunded in full by the feltbobs.com.
For resellers, please write
down the Item numbers that you are interested in and send an email to us. We
will give you the discount according to the total amount.
Payment must be made at the point of ordering by the customer. All payments are to be made via Online payment methods or using
gift voucher(s).
We accept all major credit
and debit cards. (Through PayPal Secure Checkout or Stripe) You
do not need to create an account to process a payment at PayPal Secure
Checkout. You can see the Screenshot of the PayPal and Stripe payment
page.
About Stripe
Stripe is an independent system for shopping
cart payment modules. Stripe has all the functions: such as language
choices, and mailing methods, which includes USPS. If you prefer to
use Stripe, you should enter the login page of Stripe
at the Shopping Cart Contents Page.
Pay by check or money order:
For more information about how to make a payment, please
read
[Payment Methods].
Please click below to go to the place in feltbobs.com.
We can make the felt bobs with any size, any shape, and all kinds of densities!
STRIPE IS IN TESTING MODE
JHW Enterprises LLC